You want to excel your Customer Success Management (CSM)? Your customer base is growing or renewal numbers are descreasing? You are not yet successfully cross- and upselling products or services?

Let’s jointly

Make your customers successful

Why with me?

You gain an action and execution focussed ally for a defined time.
You make sure that your employees remain part of the journey to making your customers successful
You benefit from 30 years of experience that REALLY put your customers in the center.

For that, you can pick from my quadrants of expertise:

Vision

You want to design, re-design or optimise your Customer Success Vision?

Strategy

How to turn a vision into a strategy and actually make it real?

Metrics

What KPIs are important for your success and how can those KPIs be SMART?

Scaling

Is Customer Success actually scalable? What is the potential for you to scale?

Segmenting

What kind of customer segmentation is supporting your growth? What is the course of action for each of the segments?

Motivation

Why is Customer Success in your business more important than ever? How can you take benefit of these opportunities?

Hiring

You want to find and hire successful Customer Success employees?

Coaching

You want guidance to become happier while being more efficient?

#WFH

How to make distributed (virtual) teams equally successful?

What My clients say

"Niels and his team supported us in evolving from a multi domestic product focused company to a cohesive customer oriented brand. He provided us with invaluable networking opportunities and introduced us to a new CRM philosophy that unequivocally puts the customer at the center of all commercial activities."

Hernan Gomez Global Go-To-Market Head at Adama Agricultural Solutions

You could be mentioned here

John Doe

Designer

You could be mentioned here

John Doe

Designer

About me

Niels Schepers

Diplom-Ingenieur

The customer was, is, and will always be my focus.

That is what I learned already right in the beginning of my career when working in an IT Shop – in sales as well as service. At a wholesale-startup the phone was my tool to reach and win customers.

Running IT Support at UPM my understanding of technology and production processes guaranteed the productivity of my internal customers (=users). This extended into a global IT and project management role of international on-site teams.

Switching from the IT team onto the business side changed my perspective on customers. I was now globally in charge of all customer facing applications like E-Business and CRM.

When joining Salesforce the customer got right into the center of all my activities. 20 years of customer focus made me a thriving Success Manager for customers like Audatex, Bayer, Delivery Hero, Merck, Honeywell, paysafecard, ProSiebenSat.1 Media and SITA.

Soon after that, now in a leadership role, I have been in control of developing Customer Success strategies and making those a success with international teams.